Why Clean Up IT Accidents When They Can Be Prevented?

Managing application performance is complex and ever changing. To date, IT has been forced to react to crises as they occur and is measured by how long it takes to fix a problem – MTTR (mean time to repair) – not by how well...

Can Routine Activities be transformational?

In the article, Bringing Your Strategy to the Front Line by James Allen, he mentions that “…A successful strategy must be translated into front-line activities that are delivered well, everywhere, every day. Simply put,...