Effective managed service that is easy to buy, implement and maintain

Managing performance issues of online production applications is a challenging activity. The behavior of the infrastructure could change over time even though the application has not changed resulting in performance issues and SLA violations. This could be due to application usage behavior (load changes), data increase over time resulting in contentions being created in different parts of the infrastructure. In such scenarios, identifying the fault within the infrastructure without an integrated performance monitoring is a complex, lengthy and costly process. This is the “Infrastructure Performance Management Gap” that we see all around us.

Infrastructure Performance Management Gap

Infrastructure monitors (Tools or services) only provide coarse grained resource utilization and availability metrics. They leave it up to the IT support and operations teams to interpret the meaning. Even if byte code instrumentation tools are used, they only provide pointers to code level issues in the application that cannot be utilized by IT support personnel. This becomes a bottleneck when performance problem occurs on production applications and IT operations support, which is the first line of defense, has to react quickly. As a result, the team ends up spending longer time and multiple resources to conduct the analysis on multiple metrics and components, before they can isolate the fault or the cause of the performance issue.

Appnomic’s Application Aware IPM (Infrastructure Performance management) Managed service fills this gap with a unique, cost effective and time efficient way to manage the impacts of your infrastructure upon your business critical applications. This managed service combines our unique patent-pending load-behavior analysis technology to collect data about your infrastructure and your applications performance behaviors supplemented with technical support from our remote management centers.

We have designed this for medium-sized businesses lacking the personnel and/or budgets needed to purchase and operate application monitoring product solutions. The service comes in multiple service levels.

• Real time visibility into performance of your application and transactions – At 25% lower cost of ownership than others.
• Identification of varying load patterns or application usage patterns and the corresponding utilization metrics of the infrastructure.
• Increased compliance with application availability and performance service levels.
• Reduced Mean Time To Repair – 50% reduction in time spent on Root Cause Analysis of infrastructure issues.
• Reduced internal cost of Root Cause Analysis – Up to 30% reduction in internal IT operations support resource costs for RCA.