CPP Selects Appnomic Systems to Significantly Increase IT Service Quality and Reduce IT Operations Costs with Appnomic’s RIMS+
Santa Clara, California - August 5, 2014Appnomic Systems, a leading provider of innovative analytics software for IT application operations, today announced that CPP, Inc., an industry leader in research, training, and organizational development tools, including the Myers-Briggs Type Indicator® (MBTI®) assessment, is using Appnomic’s remote infrastructure managed services RIMS+ for preventive IT monitoring, enhancing service levels to employees, and reducing IT operations costs.
CPP is leveraging RIMS+ solutions to monitor their infrastructure and critical IT services during after-U.S. hours and weekends. Appnomic is also providing helpdesk services for approximately 160 CPP employees.
“We selected Appnomic’s award-winning solution when looking for a way to prevent major operations and business disruptions with limited additional cost to our business, all while extending the level of service to our employees,” said Mike Johnson, senior director of IT at CPP, Inc. “Appnomic’s preventive approach to service delivery was a key competitive differentiator behind our decision, that coupled with their strategy of leveraging various software tools for high-quality service, and their prior client experience.”
Appnomic’s technology enabled RIMS+ solution delivers enterprise grade data center and internal IT management outsourcing with automation and service improvement project (SIP) implementations. RIMS+ is differentiated by SLA-based service delivery that uses Appnomic’s OpsOne automation software platform, AppsOne IT Operations Analytics software, and other client-requested tools and systems. Embracing “technology enablement,” Appnomic provides quick and efficient resolution of IT incidents and requests, enabling important productivity benefits and lowering the total cost of IT operations.
“Appnomic is pleased to serve as an extension of the talented IT team at CPP,” said Ray Solnik, president of US operations at Appnomic Systems. “The preventive bias of MTTP (More Time To Prevent) operations ensures that routine IT maintenance and support tasks are implemented with an eye towards preventing future issues, reducing fix-it work and wasted resources. By using Appnomic’s RIMS+ services, CPP internal IT staff can focus more on productivity and unique ways to leverage their deep knowledge of the CPP business and systems, rather than working on ‘graveyard shifts’ to accomplish daily, routine IT operations tasks.”
About Appnomic Systems
Appnomic Systems provides innovative analytics software and services that simplify the complexities of managing IT. The company’s solutions provide enterprise IT Application Operations (AppOps), DevOps teams, and online companies with the ability to prevent IT application performance incidents like slowness and down time. Appnomic technology also enables users to gear up and gear down application speed based on end-user experience and business goals. The company specializes in serving businesses with high transaction volume operations – such as banks, large online businesses, and manufacturers.
Appnomic solutions include AppsOne IT operations analytics (ITOA) software, OpsOne data center automation software, and a technology-enabled remote infrastructure managed services called RIMS+ where Appnomic operates as an extension of client IT organizations managing Appnomic software solutions and client IT operations.
Appnomic has customers around the world including top banks and e-commerce portals. The company’s global headquarters are in Bangalore, India, and North America headquarters are in Santa Clara, CA. Appnomic Systems is backed by Norwest Venture Partners. For more information please visit the company’s website at www.appnomic.com.