Appnomic Introduces ”RIMS 2.0” Suite of Technology Enhanced Managed Services
RIMS+ - Combines Enterprise Grade Remote Managed Data Center and IT Services with Appnomic Developed and Patent Pending Software Platforms
Santa Clara, CA – March 19, 2013 – Appnomic Systems, a leading provider of preventive IT performance management solutions, today announced the availability of Appnomic’s RIMS+, a next generation “RIMS 2.0” suite of remote infrastructure managed services enhanced with Appnomic’s IT process automation (ITPA), IT operations analytics (ITOA), application performance management, and automated fault/performance remediation software technologies.
RIMS+ is offered directly to medium and large enterprises, e-Commerce, and Cloud-based (IaaS, PaaS and SaaS) companies. Appnomic is also offering OpsOne and AppsOne technologies to Service Provider channel partners like Tata Consultancy Services, Cognizant, and others who can now more rapidly and effectively evolve their offerings to meet new RIMS 2.0 requirements from their customers.
RIMS+ allows customers to proactively remediate a full array of fault and application performance issues. The SLA-based services leverage Appnomic’s award-winning OpsOne IT process automation and AppsOne IT operations analytics software platforms. The technology-enhanced services provide quick and efficient execution of IT processes, preventive management of application performance and resolution of IT incidents and requests. As a result, enterprises achieve measurable improvements in the quality of delivered IT services, better safeguard compliance, ensure consistent application performance, complement talented staff, improve productivity and lower the total cost of IT operations.
Appnomic’s RIMS+ offering extends clients’ IT teams, covers after hours shifts, and provides remote round-the-clock Network Operations Center (NOC) services. The company has integrated impressive process management capabilities that include pre-packaged modular software solutions ranging from basic monitoring to real-time customizable management of IT systems and processes. Quality, consistency and cost reduction are ensured via Appnomic’s continuous, rigorous change control and management review procedures reflected in the various certifications the company has including ISO 9001 and ISO/IEC20000.
“RIMS+ beta testing proves Appnomic delivers advanced technologies that add up to 30+% reduction in operational costs without requiring massive investments or ‘forklift’ changes in technology,” said Ray Solnik, Appnomic’s U.S. president. “Our technology enabled RIMS+ offering can also be implemented in whichever way makes the most sense for our clients – a fully integrated ticketing platform, on pre-existing platforms or completely outsourced – customers choose, we deliver.”
Appnomic’s RIMS+ 2.0 services include:
Levels 1 – 3 of Technical Support Services (as defined by ITIL):
- Monitoring: Device Availability/Performance, Applications, Log & Anti-Virus, Scheduled Jobs
- Request Management: User Account Administration, Patch Implementation, Performance Tuning, etc.
- Service Management: Incident & Problem, Change & Configuration, Service Continuity, etc.
- Maintenance: Patch Management, Backup Management, License Management, etc.
Technology Enhanced Services:
- IT Process Automation: Examples include user account management, disaster recovery and business continuity, automated application fault remediation, server restarts, and more
- End User Experience Monitoring
- Preventive Application Performance Management
- Automation-based Fault/Performance Remediation
Before applying Appnomic’s automated RIMS+ monitoring services, many enterprises and data centers found accommodating changing business requirements difficult, prone to errors and time consuming. Now they are able to respond more rapidly, ensure predictable and secure operations and significantly lower management costs. Outages are dramatically reduced, response to and resolution of incidents are optimized, and predictable access is assured. As a result, RIMS+ clients are able to focus company resources on attaining core service level agreements and successfully executing strategic business initiatives. Customers may begin with basic managed services and then augment their RIMS+ services with OpsOne-based automations and AppsOne-based IT operations analytics, application performance management and remediation capabilities as their business requirements warrant.
“Appnomic has delivered excellent services for both managed service and filling immediate requirements for onsite consultants,” said Vinod Rai, manager – global NOC, Cypress Semiconductor. “The company was able to quickly engage the top talent for our projects and meet schedules with high quality work. In a nutshell, I must say that Appnomic certainly helped us to realize higher ROI for our current IT infrastructure investments.”
About Appnomic Systems
Appnomic Systems is a leading provider of preventive IT performance management and automation solutions enabling customers to avoid major IT incidents, improve mean time to repair, increase IT staff productivity, and achieve new levels of compliance. Appnomic delivers significant value to Enterprise and Cloud IT customers increasing their ability to leverage their IT operations for growth, profitability, and competitive advantage.
Appnomic’s award-winning AppsOne application performance management and OpsOne data center automation solutions leverage unique IT Operations Analytics (ITOA) and automation technologies to preventively manage and automate complex application performance, IT operations tasks, and labor intensive maintenance activities. The company’s solutions are available as Software as a Service (SaaS), enterprise licensed software, and as remote managed services (RIMS) from Appnomic or through Appnomic’s network of implementation partners.
The company’s North American headquarters are in Santa Clara, CA and global headquarters are in Bangalore, India. Appnomic Systems is backed by Norwest Venture Partners. For more information please visit the company’s website at www.appnomic.com.
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