application performance management news

Appnomic Systems Releases OpsOne 4.0 Enterprise SaaS IT Process Automation Platform

Solution Packs and High Availability Features Take IT Process Automation (ITPA) to the Next Level

Santa Clara, CA – October 5, 2012 - Appnomic Systems, the leading provider of preventive IT performance management solutions, today announced OpsOne 4.0, the latest version of its pioneering IT Process Automation (ITPA) platform. OpsOne 4.0 offers Integrated Solution Packs, Out-of-the-Box integration with service desks, and High Availability deployment to ensure among the fastest, easiest and most reliable cross-domain automation solutions for enterprise IT Operations.

Appnomic’s OpsOne 4.0 enables cross-domain and practical automation to improve productivity of IT and data center operational processes including private or hybrid Cloud operations. With OpsOne, organizations can improve SLAs and enforce compliance with internal and regulatory standards. The enterprise platform is available as either a dedicated on-premise solution or in a Software as a Service (SaaS) form.

OpsOne 4.0 also encompasses Appnomic Systems’ signature automation sustenance support. When a customer purchases OpsOne 4.0, which they can deploy themselves or have Appnomic deploy, and their business needs change – either with workflow or systems interfaces – Appnomic will implement the changes to sustain the value of the original automation implementation. 

“Appnomic is an important partner in the automation and our management of Cypress’ IT Global Services Center. Appnomic will implement OpsOne 4.0 in its managed services program with us to further assure responsiveness for end users and the continued high reliability we require,” said Steve Nott, Senior Director of Information Technology at Cypress Semiconductor. ”Flexibility in deployment, policy compliance, and operating cost reduction are imperative.  We are pleased to see Appnomic take their proven track record in those areas to a whole new level and for Cypress to take advantage of the new solution packs.”

OpsOne has always encompassed the Gartner1 core three functions of ITPA and now OpsOne 4.0 adds high reliability and Integrated Solutions Packs to the list:

  • A tool workflow designer that provides a mechanism to document the process workflow
  • An automation engine at the heart of the tool
  • An integration and visualization framework provides a dashboard for debugging and monitoring the execution of the workflow(s) with reporting capabilities.  This framework also provides connectors or adaptors that enable tool-to-tool integration needed for both cross-domain workflows

OpsOne 4.0 delivers these key functional elements in a simple and extensible platform focused on automating IT operations day-to-day ‘Keep the Lights On’ tasks as well as mission critical operations. Unlike other solutions that force users to adapt to their way of doing things, OpsOne can be tailored to just about any organization and rolled out either as fully automated workflows or leverage OpsOne's built-in IT self-service Web portal to make it easy for end users to request changes or interact with the processes.

Integrated Solution Packs and Out-of the Box Integration

OpsOne 4.0 offers Integrated Solution Packs, built to enable quicker automation of routine IT operations processes for common technology platforms. These solution packs are not just pre-canned content, but are fully functional, previously tested and deployed solutions.

These flexible templates or solution packs quickly automate DR/BCP (disaster recovery/business continuity) processes; Oracle database maintenance activities; application operations including access management, storage allocations; various application stack functions like server health checks and remedial actions; CA Service Desk integration, and many more. In fact, approximately 70 percent of all routine operational tasks can be automated with these templatized solutions. OpsOne solution pack customers can configure process templates for user-specified requirements that maximize application efficiency and create customizable dashboards that allow users to view relevant data specific to each customer’s unique business needs.

OpsOne 4.0’s innovations enables IT operators and end users the ability to design richer and more intuitive service portals – without having to write code. It includes dynamic workflows that adapt automatically based on the person requesting IT service and IT operations professional working on the workflow, while adhering to SLA guidelines.

High Availability

With support for high-availability, large enterprises running critical IT operations on OpsOne can now confidently achieve 100% uptime and comply with enterprise DR/BCP guidelines.  This feature is critical for organizations where systems and related automations have to be available 24x7x365. OpsOne now supports active and standby instances. If the active instance goes down, the standby instance immediately takes over. OpsOne 4.0 offers enterprise class security with LDAP integration.

"The overall goals of IT process automation for companies are savings in time, savings in IT resources and improved availability", said Ronni Colville, analyst, Gartner Group. "Packaged content like solution packs is often where the savings are first seen when implementing an ITPA tool.”

 About Appnomic Systems
Appnomic Systems is a leading provider of preventive IT performance management solutions enabling businesses to better leverage their IT operations for growth, profitability, and competitive advantage. Appnomic’s AppsOne and OpsOne software leverage advanced analytics to automate both complex application performance management tasks and labor intensive IT processes and data center operations. Appnomic customers are applying AppsOne and OpsOne advanced IT Operations Analytics and Automation technologies to prevent major IT incidents, accelerate break-fix system repairs, achieve new levels of compliance, and avoid major capital spends by better understanding application behavior complexities. The company’s solutions are available as Software as a Service (SaaS), enterprise licensed software, and as managed services from Appnomic or through Appnomic’s network of implementation partners.

1 Gartner, "Uses of IT Process Automation Tools: The Changing Vendor Landscape" by Ronni J. Colville, 23 January 2012.
 
Media Contacts: 
Bonnie Harris
B3 Communications, Inc.
bonnie@b3communications.com
415-332-5816