remote infrastructure management services

RIMS+    -  Automation Based Remote Infrastructure Managed Services

RIMS+, Appnomic’s remote infrastructure managed services delivers enterprise grade data center and internal IT management outsourcing with automation to customers worldwide. RIMS+ is differentiated by SLA-based service delivery anchored on Appnomic’s OpsOne automation software platform. Our automation based service delivery model provides for quick and efficient resolution of IT incidents and requests, giving your enterprise important productivity benefits and lowering the total cost of IT operations.

Whether acting as an extension of your IT team, covering your after-hours shifts, or providing remote NOC services, Appnomic has a host of services we deliver with our experts for you – all backed by a solid SLA.

When you first outsource your IT operations management services, and then automate the same in the next phase– there are NO major consulting engagements or professional services to implement the same. Your IT operations get perfectly streamlined and made much more agile, simultaneously reducing operations costs.

Comprehensive automation of IT operations ensures that routine IT maintenance and support tasks are efficiently handled and your internal IT staff can be utilized more productively rather than working in ‘graveyard shifts’ to accomplish daily, routine IT operations tasks.

We also help our successfully sustain automation with ongoing Automation Sustenance Services included in Appnomic RIMS+ support. We provide our customers with the required ongoing tweaks, adjustments and upgrades - to ensure the automation we design and implement remains relevant and creates constant value for our customers and helps them achieve sustained ROI out of their IT operations investments.

Our RIMS+ services include:

MONITORING
Device Availability & Performance Monitoring
Application Monitoring
Scheduled Jobs Monitoring
Anti-virus & Log Monitoring
Automated Custom notifications and Escalations

REQUEST MANAGEMENT
User Account administration
Installation / Re-installation
Patch Implementation
Performance fine-tuning
Link termination

MAINTENANCE
Patch management
File system management
Backup management
Privilege password management
License management, etc.

SERVICE MANAGEMENT
Incident & Problem management
Change & Configuration management
Capacity & Availability management
Service level management
Service continuity management, etc.

 

 

 

 

 

 

 

Benefits

  • Application and device level real time monitoring and alerting.
  • Fully-integrated ticketing platform OR integration your pre-existing platform.
  • Complete automation at the overall process levels for Level 1 and 2 break-fix tasks.
  • Automation based fulfillment of IT service requests, i.e., user account setup, file
    share management, reconciliation across multiple systems, etc.
  • Easy access to reports via our web-based real time client portal.
  • Flexible IVR and ACD for custom phone call processing.

Features

Significant Cost Reduction + Complete IT Compliance
Preventive IT Monitoring